ProMax Dealer Updates

ProMax Maintenance is Complete

ProMax Customers, 

Beginning at midnight CDT Sunday, June 23rd we undertook a major system upgrade. Our maintenance period is now complete, and all ProMax services have been successfully migrated to a cloud-based platform. All systems are back online, and though we anticipate some minor hiccups in the near term, ProMax should be functioning normally.

We apologize for any inconvenience that this may have caused your dealership. Tech Support and Dealer Support Specialists will be available Sunday to help you address any issues that may arise.

If you have any questions please contact your Dealer Support Specialist at 844-322-9034. Thank you for your patience as we work to make ProMax the best it has ever been!

IMPORTANT NOTICE: Upcoming System Upgrades

On Sunday, June 23rd from midnight to noon (CDT) we will be implementing major system upgrades. Although we don’t anticipate it taking the full 12 hours, ProMax services will be interrupted during this maintenance period.

On Sunday, June 23rd from 12 A.M. to 12 P.M. these services will be impacted by the maintenance:

• ProMax and most ancillary services
• ProMax Mobile and the ProMax App
• ProCredit

We apologize for any inconvenience that this may cause your dealership. Tech Support and Dealer Support Specialists will be available Sunday beginning at 8 A.M. (CDT) to help you address any issues that may arise.

If you have any questions please contact your Dealer Support Specialist at 844-322-9034. Thank you for your patience as we work to make ProMax the best it has ever been!

New Email Templates in ProMax

We're always working to make ProMax better, and one area we're focusing on this year is Email Templates. Email marketing is still one of the most effective ways to generate sales, boost your service lane, and generally keep in touch with your owner base. We're always adding new email templates- this month we've added new Appointment Reminders, Birthday Greetings, and Lease Ending messages, each in a variety of designs and with ready-to-use variables for personalized content.

Go to Communications -> Download Templates, preview the templates, and Copy the ones you want. It's easy!

Any questions about setting up Email Templates or how they can help your dealership?

Call your Dealer Support Specialist at 844-322-9034

 

Training Spotlight - the ProMax App

Training Spotlight
of the Month:
ProMax App

Each month we post a new video highlighting new features in ProMax or reviewing things you may not be using to their fullest potential.

This month, we're focusing on the ProMax App. Available for iOS and Android devices, the ProMax App gives salespeople everything they need to do their job from any tablet or smartphone, plus a lot more!

Watch this month's video and learn about

Keep an eye on the newsletter or our Dev Blog for more Training Spotlights.

The ProMax Referral Program is Here!

You are invited to join the

ProMax Referral Program!

Earn up to $500 with each referral!

Is ProMax your go to sales tool? Does it make your job easier? Do you network with other dealers? Then we would like to hear from you. ProMax is a great automotive software solution and we love it when our customers rave about us. We would like you to spread the word about ProMax and earn some cash.

$25 for each referral that does a demo

$500 for each referral that becomes a sale

 

Last Chance to Vote for ProMax and Win a Free iPad Mini!

Just 2 days left to vote the 2019 Auto Dealer Today's annual Dealers' Choice Awards and we want to win again!

(For many years we have taken home top honors in Desking, CRM, and Direct Mail. This year we want all 3 of those and more!)

Auto Dealer Today is giving out 2 free Amazon Fire HD 10s, but we're doing them one better- we're giving away free iPad Minis to 3 lucky ProMax customers that vote!

Follow this link

to the online ballet. Thanks for voting, and good luck!

IMPORTANT: When you're through voting, take a screenshot of the "Survey Completed" page and send to your ProMax Dealer Support Specialist (or reply to this address) and you'll be entered to win the iPad Minis! If you don't take a screenshot of the finished ballot, you won't be eligible to win.

ProMax Dealer Websites System Upgrade

As part of our effort in 2019 to move to a fully cloud-based platform we will be performing an overnight system upgrade on ProMax Dealer Websites.

Tonight beginning at 11:00 PM CDT we will be performing maintenance on all ProMax Dealer Websites for several hours. During this time your websites will have limited functionality and may experience momentary downtimes while the upgrades take place.

ProMax Dealer Websites will have full functionality restored early tomorrow morning with no change in service.

We don't anticipate any issues, but if you have questions or concerns please contact Website Support at 563-344-7717 or by email at websitesupport@promaxunlimited.com

Thank you for your patience as we work to make ProMax the best it has ever been!

Training Spotlight - Compliance: Red Flags

Training Spotlight

of the Month:

Compliance - Red Flags

 

Each month we post a new video highlighting new features in ProMax or reviewing things you may not be using to their fullest potential.

Recently we've been focusing on different elements of our Compliance package. This month, the spotlight is on Red Flags.

Watch this month's video and learn about:

• How to use the Red Flags Score, out-of-wallet questions, and more
• Where to track and view Red Flags reporting within ProMax
• How the Red Flags rule and the threat of identity theft affects your dealership

 

Keep an eye on the newsletter or our Dev Blog for more Training Spotlights.

Vote ProMax for a Chance to Win!

Voting for the 2019 Auto Dealer Today's annual Dealers' Choice Awards is underway and we want to win again!

(For many years we have taken home top honors in Desking, CRM, and Direct Mail. This year we want all 3 of those and more!)

Auto Dealer Today is giving out 2 free Amazon Fire HD 10s, but we're doing them one better- we're giving away free iPad Minis to 3 lucky ProMax customers that vote!

Follow this link

to the online ballet. Thanks for voting, and good luck!

IMPORTANT: When you're through voting, take a screenshot of the "Survey Completed" page and send to your ProMax Dealer Support Specialist (or reply to this address) and you'll be entered to win the iPad Minis! If you don't take a screenshot of the finished ballot, you won't be eligible to win.

ProMax Version Release 2019.5.7.1 - May 8, 2019

New-Look Mobile Workscreen

We've updated the look of the Mobile Workscreen in both the ProMax App and ProMax Mobile. 

Navigation and functionality are all the same; we just made everything a little cleaner and more intuitive.

Take a look- we think you'll like it!

 

Lead Delivery and Automated Followup Enhancements

• We added Salesperson and BDR rotation options to the Dupe Lead Configuration.
• We added a new lead management option to "Monitor and alert only during store hours". In the Admin -> Lead Delivery -> Lead Assignments tab you'll see a "When to Monitor" dropdown with the new option available as well as "Monitor and alert any time of day".
• We added an option in Automated Followup for "This contact will only occur if the customer or prospect has a phone number" to prevent calls or texts from being assigned in cases when they could not be completed.
• We added the ability to have Status automatically change in Automated Followup with a new radio button Followup Type option for "Change Status".
• In Admin -> Lead Delivery -> Dupe Lead Settings under the 'Add Note' option we added a new checkbox to "Update email addresses and phone numbers if blank matched record".

Other Changes & Fixes in This Version

• We added an "All Day" checkbox option to Employee Work Schedules. [Item 179308]
• On the Risk Based Pricing Report we made the "Not Printed" status a hyperlink. [Item 368674]
• We added the ability to import Web Market Value and Export Price into ProMax from all DMSs. [Item 519846]
• We added a new Filter/Sort option for "All with Unique Email Address (Subscribed)". [Item 390893]
• We added a "View in Ownerbase" button to the Saved Deals screen. [Item 532775]
• We added the ability to print a Test Drive Agreement with Driver's License from the Customer Workscreen for Co-applicants. [Item 331144]
• We added a variable for Sold Vehicle DMV# to the Sold Vehicle Profit Report builder. [Item 359625]
• We added the ability to select a preferred score model for each Credit Bureau rather than just the primary bureau. [Item 530656]
• When transferring a customer between stores in a group, the assigned Department will now be retained if there are matching departments in both stores. [Item 531265]
• We updated the BDC Productivity Report to count Texts Sent/Received for Co-applicants. [Item 528378]
• We fixed an issue that was causing some deals submitted to multiple lenders to be flagged as 'exported'. [Item 527975]
• We added a Mileage column to the Return On Investment Report. [Item 360510]
• We updated Retail and Special Finance Deal Structures to display Sales Tax. [Item 532046]