ProMax Dealer Updates

Training Spotlight - Compliance: Adverse Action

Training Spotlight
of the Month:
Adverse Action

Each month we post a new video highlighting new features in ProMax or reviewing things you may not be using to their fullest potential.

This month, we're focusing on an important element of our Compliance package: Adverse Action.
Watch this month's video and learn about:

• The types of Adverse Action letters
• Your compliance responsibilities with Adverse Actions
• How to complete and track all the necessary steps within ProMax

Keep an eye on the newsletter or our Dev Blog for more Training Spotlights.

ProMax Version Release 2019.4.15.1 - April 16, 2019

New Quick Tool: Recent Customers

Based on a Customer Suggestion we added a handy new item to the Quick Tools section: a Recent Customers icon. Clicking this icon will give you a dropdown of the 10 most recent customers you've viewed, regardless of what context you viewed them in (e.g. in a Deal, on their Customer Workscreen, etc.) 

More Customer Suggestion Portal Items

• "While desking deals, we often need to glance at customer info, such as physical address and email addresses, in order to check a available incentives in manufacturer's portal. I've been desking for almost twelve years and have always found myself bouncing from deal screen, to workscreen, and back to deal screen. It would help us be more efficient while working six to eight deals at a time." 
  We added a new option to "Launch Mobile Workscreen" when clicking on the Applicant hyperlink on any Desking screen.
  
  
•  "It would be nice to add the "Vehicle Color" and "Mileage" to the Used Vehicle Web Report. If we have more than one of the same year/make/model it would make desking more efficient timewise"
  Column space is very limited, so we added a popup display with Color and Mileage when you mouse over the Stock # on the Used & New Vehicle Web Report.

Other Changes & Fixes in This Version

• We added a "Dealership" column to the BDC Productivity Report drilldown. [Item 522114]
• We updated the process of transferring a customer from one dealership's Owner Base to a sister store when scheduling an appointment. [Item 517686]
• We added support for VantageScore 3.0 and 4.0 on TransUnion and Equifax Credit Bureaus. [Items 519577 & 524186]
• We added an option to not display the incentive amount on the Deal Worksheet. [Item 432616]
• We added a customer note when a deal is deleted. [Item 519637]
• We added a "Safety Check Date" field to the Trade screen. [Item 521423] 
• We now display the time and date of the next service appointment in the Outbound Call Note Editor. [Item 510570]
• We added the ability to print a Lead Sheet for Co-Applicants. [Item 216461]
• We added a new warning popup for when rates or residuals have changed on a saved deal. [Item 449763]
• We added a "Current Sales Rep" variable to the Sold Vehicle Profit Report. [Item 513940]
• We updated the Service Dashboard to enable you to return directly to the Service Equity tab with the Back button after navigating to a deal. [Item 523348]
• Statuses on the Service Appointment Log are now hyperlinks. [Item 520036]
• We extended the Store Hours selection in Admin to cover all 24 hours of the day. [Item 519864]
• We added Genesis as an OEM option for the Send To Manufacturer Report. [Item 521195]
• We corrected an issue with the Master Equipment List that was sometimes preventing certain items from displaying. [Item 524854]
• We added a "Front End Profit- Holdback" variable to the Sold Vehicle Profit Report. [Item 165542]
• We now add a vehicle note when the user checks the "Equipment Verified" box. [Item 401843]
• We fixed an issue that was preventing the Desired Vehicle from saving from the Daily Workplan Outbound Call Note Editor on the first try. [Item 522118]

Contact Every Lead With ProMax's BDC

Is your team contacting EVERY lead?

Support your existing staff with the BDC professionals at ProMax

• Lead Overflow
• OEM Clock Stop
• Follow-up campaigns for unsold customers
• Email campaigns targeting your existing database
• Cover certain days of the week or certain times of day

We manage every lead from all marketing channels for a fully integrated business development solution.

For more information or to get signed up contact Melissa at 800-836-3954 or visit our website

 

ProMax and LeadsBridge are Preferred Partners

We are happy to announce that ProMax and LeadsBridge are now preferred partners!

LeadsBridge is a marketing workflow, sales funnel and retargeting feed automation platform that offers a suite of tools to connect multiple lead generation sources with hundreds of platforms, helping its customers automate repetitive marketing related tasks and avoid any funnel interruption.

In short, LeadsBridge builds a bridge between your ProMax system and vendors who don't submit leads in a standard format (e.g. Facebook, Craigslist).

To learn more about how this partnership with LeadsBridge can help your dealership, contact Lead Integrations at 800-322-9034 ext. 213, or email us at derekjohnson@promaxunlimited.com.

ProMax Version Release 2019.3.28.1 - April 3, 2019

Audi Certified Lead Integration

ProMax is certified by all major OEMs, and now we've completed a certified lead integration with Audi!

For more information about the new Audi integration, contact your Dealer Support Specialist at 844-322-9034.

 

Changes & Fixes in This Version

• We fixed a bug with the Used Vehicle Web Report that was preventing saves from being changed when navigating to an Inventory record and back. [Item 518963]
• We corrected an issue that was preventing Trade information entered on certain Desking screens from saving. [Item 524896]

Exclusive Partnership Opportunity

• Our Bankruptcy Leads program utilizes an award-winning Direct Mail service designed to convert highly motivated buyers in your market.
• Our BDC Services sets the appointments, brings buyers in, AND follows up on unsold traffic, etc.
• Our comprehensive reporting enables you to track progress every step of the way. Monitor calls made, emails, appointments set, and much more.

 

IMPORTANT NOTICE: System Upgrades

Our planned maintenance for today is nearing completion, but you may experience some interruption of service this afternoon as auxiliary systems come back online.

We apologize for any inconvenience that this may cause your dealership. If you have any questions please contact Tech Support at 877-899-4242 or your Dealer Support Specialist at 844-322-9034. They will be available today from noon to 4 PM (CDT) and tomorrow starting at 7 AM. Thank you for your patience as we work to make ProMax the best it has ever been!

IMPORTANT NOTICE: Upcoming System Upgrades

On Sunday, March 24^th  from midnight to noon (CDT) we will be implementing major system upgrades. Although we don’t anticipate it taking the full 12 hours, many ProMax services will be interrupted during this maintenance period.

On Sunday, March 24th from 12 A.M. to 12 P.M. these services will be impacted by the maintenance:

• ProMax and most ancillary services
• ProMax Mobile and the ProMax App
• ProMax Dealer Websites
• ProCredit
• Inventory Imports/Exports and hosted images
• Email, including Email Campaigns and Templates

We apologize for any inconvenience that this may cause your dealership. Tech Support and Dealer Support Specialists will be available Sunday from noon to 4 P.M. (CDT) to help you address any issues that may arise.

If you have any questions please contact your Dealer Support Specialist at 844-322-9034. Thank you for your patience as we work to make ProMax the best it has ever been!

IMPORTANT NOTICE: Upcoming System Upgrades

On March 17^th  from midnight to noon (CDT) we will be implementing major system upgrades. Although we don’t anticipate it taking the full 12 hours, many ProMax services will be interrupted during this maintenance period.

On Sunday, March 17th from 12 A.M. to 12 P.M. these services will be impacted by the maintenance:

• ProMax Dealer Websites
• ProMax Mobile and the ProMax App
• Inventory Imports/Exports and hosted images
• Email, including Email Campaigns and Templates

We apologize for any inconvenience that this may cause your dealership. Tech Support and Dealer Support Specialists will be available Sunday from noon to 4 P.M. (CDT) to help you address any issues that may arise.

If you have any questions please contact your Dealer Support Specialist at 844-322-9034. Thank you for your patience as we work to make ProMax the best it has ever been!

Training Spotlight - Compliance - Risk Based Pricing

Training Spotlight

of the Month:

Compliance- Risk Based Pricing

 

Each month we post a new video highlighting new features in ProMax or reviewing things you may not be using to their fullest potential.

This month, we're focusing on an important element of our Compliance package: Risk Based Pricing.  Watch this month's video and learn about:

• Exception Notices- what options are available?
• Your legal responsibility- what is your dealership required (and not required) to do?
• Compliance package- what does ProMax offer and where is it located in the software?
• Audit precautions- ProMax has you covered

Keep an eye on the newsletter or our Dev Blog for more Training Spotlights.