ProMax Dealer Updates

ProMax Version Release 2019.8.16.1 - August 21, 2019

Lead Delivery Change Log

• We added a Lead Delivery Change Log accessible via a hyperlink at the bottom left of the Lead Delivery screen. This log tracks any edits and changes made to Lead Delivery settings. After selecting a Lead Source, click the hyperlink to see a date- and time-stamped list of notes of all changes and the users who made them.

Manheim

• We corrected an issue that was preventing our Manheim integration from working properly. We apologize for any inconvenience that this may have caused.

Customer Suggestion Portal Items

• Based on customer suggestions we added an alert when a user scans an expired Driver's License: "Can we get a quick alert from the system when scanning an ID that is expired? When we are going fast, it is an easy one to miss that causes a huge headache down the road if we missed it."
• Based on a customer suggestion we now send a notification to a sales rep as well as the manager when a customer replies to a manager's text message: "When a manager send texts messages to leads, replies are notified to the manager that sent the text only. Please have all text replies notified to assigned salesperson as well."

Other Changes & Fixes in This Version

• We added a hyperlink to the Customer Workscreen in lead notification text messages. [Item 529634]
• We added logic to correctly reassign scheduled followup if the Salesperson or BDR is changed on a lead. [Item 550890]
• There is now a "Start New Deal" option in the Stock # dropdown on F&I screens that enables the user to create multiple deals without leaving the current deal screen. [Item 545754]
• We added a toggle option for "Show MSRP/Used Vehicle Retail Price" on most individual proposals so they can be turned on and off when putting together a specific proposal (i.e. on vehicles where the MSRP is not significantly lower than the sale price) without having to do so in the settings. [Item 534833]
• We added a dropdown to enable desking on Internet Price. [Item 35093]
• We now include Owner Base on the list of selectable logs on the Prospect Activity Report Builder. [Item 544320]
• We added "Paid Off Date", "Safety Check Date", and "Registration Date" as variables to the Inventory Report Builder. [Item 511868]
• Front End Profit on Saved Deals is now colored in red when the total vehicle cost has changed. [Item 321227]
• We added several new note types to enhance OEM integrations with additional reporting. [Item 539263]
• We enhanced our certified lead integration with Mazda to include additional vehicle information. [Item 549072]
• We updated OEM disposition reporting to include activities for co-applicants such as outbound calls. [Item 549000]
• We added a number of new Forms Variables including multiple variations on CompanyCityStateZIP, CompanyFullAddress, and JobAddressCityStateZIP. [Items 549052 & 550168]
• We added a configurable option to include Lease Deals in Trade Alerts. [Item 538472]

Training Spotlight: New Features in ProMax

Training Spotlight
of the Month:
New Features in ProMax

Each month we post a new video highlighting new features in ProMax or reviewing things you may not be using to their fullest potential.

This month, we're focusing on a number of smaller features we've added recently that might have flown under your radar. 

Watch this short video and learn all about:

• A new option to see Service and GAP information on the Leaderboard
• An improved Password Reset setup
• A way for administrators to test individual user email addresses and settings
• New options for hiding DOB, DL#, and SSN data on the salesperson view of the Customer Workscreen

 

Get the Best Website Leads with Appraisal Express Plus

Appraisal Express Plus is a quick and easy online trade-in evaluation tool that benefits both you and your customers and can go anywhere on your website! The customer fills out a short form (no SSN required) and receives instant pre-approval along with their credit score and information about equity and loan amount. YOU receive this high quality lead with many of your initial questions already answered!

Appraisal Express Plus seamlessly integrates with any website and CRM and delivers high conversion rates and a terrific customer experience. What are you waiting for?

Visit our website or call us at 877-885-5385

Used Car Report July 2019

If you're looking to add inventory or going to the auction, what vehicles should you be targeting? 

Here is some data we compile monthly on the top 20 highest grossing vehicles* in three different subprime credit tiers. 

*Note: Vehicles are ranked in order of total units sold, not total gross:

Thanks for your continued business with ProMax and ProCredit. Have a great month!

ProMax Version Release 2019.7.25.1 - July 26, 2019

New Email Templates in ProMax

We're always working to make ProMax better, and one area we're focusing on this year is Email Templates. Email marketing is still one of the most effective ways to generate sales, boost your service lane, and generally keep in touch with your owner base. We're always adding new email templates- this month we've added new "Lead Went Cold" and "Appointment Missed" messages, each in a variety of designs and with ready-to-use variables for personalized content.

Go to Communications -> Download Templates, preview the templates, and Copy the ones you want. It's easy!

Any questions about setting up Email Templates or how they can help your dealership?

Call your Dealer Support Specialist at 844-322-9034

 

Changes & Fixes in This Version

• We added five new fields from the Total Finance Breakdown Report to the Leaderboard as well as a "View Service/Gap on Leaderboard" toggle option in User Access. [Items 533741 & 545565]
• We added the ability to print custom forms from the trade screen. [Item 483577]
• We added a number of new Bad Lead statuses. [Item 385846]
• Users now have the ability to send deals to Reynolds multiple times. Previously if you pushed a deal to Reynolds and navigated away from the Desking screen the deal was locked from further editing. [Item 534578]
• We updated the Service tab to maintain its filter after accessing a customer. [Item 546674]
• We fixed an issue that was not correctly triggering Automated Followup on Service Appointments imported from some DMSs. [Item 538572]
• We fixed a bug on the Cost vs Pay Proposal that zeroed out some fields when editing others. [Item 546464]

 

ProMax Version Release 2019.7.11.1 - July 16, 2019

AutoCheck Issue Resolved

The issue users were having accessing AutoCheck from within ProMax has been resolved. 

 

Attention ProMax Dealers

Greetings, our recent platform migration to the cloud caused some emails to bounce which resulted in some leads not being imported in a timely manner. We apologize for that delay and we have resolved the issue. However, some lead providers automatically deactivate email addresses when they receive a bounce notification.

Since we don’t have direct insight into those systems we are asking our customers to let us know if any lead sources don’t appear to be currently providing leads so we can address those issues directly.

If you have been experiencing issues with this, or any related issues that should be brought to our attention

contact your Dealer Support Specialist

at 844-322-9034

Please know that we value your partnership and this issue is a priority item for us to address. Thank you, and have a great day!

Used Car Report June 2019

If you're looking to add inventory or going to the auction, what vehicles should you be targeting? 

Here is some data we compile monthly on the top 20 highest grossing vehicles* in three different subprime credit tiers. 

*Note: Vehicles are ranked in order of total units sold, not total gross:

 

Thanks for your continued business with ProMax and ProCredit. Have a great month!

ProMax is a Preferred Partner of Conversica

ProMax is happy to announce that we are now preferred partners with Conversica and we feature a two-way integration with the Conversica platform!

Conversica is an AI engagement tool for leads that automates the initial conversation between a dealership and their prospective customers. The two-way integration with ProMax provides a real-time view of Conversica's activities directly within the Customer Workscreen and enables the dealer to have customer updates sent automatically from ProMax to the Conversica system. A new section in Lead Delivery enables you to designate lead sources as Conversica sources.

For more information about

ProMax's partnership with Conversica

call your Dealer Support Specialist at 844-322-9034

Attention ProMax Dealers