Back by popular demand, it's our monthly Training Spotlight! Each month we post a video highlighting new features in ProMax or reviewing things you may not be using to their fullest potential.
In this month's video we go over tracking customer contact using the Email History Report and the SMS History Report. Available in both ProMax and ProMax Mobile, these reports enable you to:
-Monitor customer contact
-View customer details
-Keep track of employee/customer conversations
-Utilize various filters to find specific information with ease
-Track email open date/time
Learn all about the most effective ways to track customer contact in our newest training video and keep an eye on the blog for more Training Spotlights.
The Email History Report and the SMS History Report are just a few of the great features available in the ProMax Unlimited software package. Not on full ProMax? You should be! Visit our website or call us at 800-378-5490